Reformation of the capital’s municipality is pursued: less bureaucracy and faster services


The City of Vilnius plans for an unprecedented reform in Lithuania – the reformation of the entire administration. If the Council of the capital approves this step next week, the administration of the City will come closer to the best and most modern public management models currently functioning throughout the world, while residents of Vilnius will be provided with services faster.

“Various solutions, the opening of data and modern customer service methods have helped us successfully erase the distance between public administration and the private sector for quite some time now. However, now the time has come to make drastic decisions that would change the City of Vilnius substantially, leading to reduced bureaucracy and priority given to faster, better servicing of residents and impeccable service provision rather than internal processes. This is a long-term goal, which we will definitely achieve, I have no doubt, and will be able to share our experience with other Lithuanian municipalities”, Povilas Poderskis, Director of the Administration, explained the essence of the decision.

According to him, in order to achieve this goal, ten structural units – departments, will be closed, and since now on, an office will be the largest unit in the administration. “After the reform, all services will be closer to residents of Vilnius, who are our main and only customers”, says P. Poderskis.

According to estimates, there currently are 7 steps in the City, from the highest to the lowest level of administration employees, and only 5 of them should remain after the reform; moreover, there would be a real opportunity for initiatives and ideas to faster reach the necessary people and thus faster turn into actual work.

Having cancelled the departmental level, the administration will continue to consist of 41 offices, which can be divided into three groups in terms of their functions and services provided: offices providing services directly to citizens and city guests, such as education and social services; offices providing services indirectly through urban environment and welfare, such as offices of infrastructure or urban development. Finally, the third group, which will ensure smooth running of the administration – the Legal Affairs Group, Human Resource Office.

Administration’s employees also welcomed the reorganization plan to be presented to the Council.

“These changes will define the responsibilities of office managers more clearly, making the best use of their strengths and range of competencies. We will also have the opportunity to raise new managers faster, because we will have 41 direct office managers with greater responsibility and freedom of decision-making”, says Lina Koriznienė, acting Head of Human Resource Department.

The representatives of the City emphasize that the structure of the administration is modernized in a smooth and friendly manner – everyone has been provided with offers to continue their career in the municipality at a time, analysing individual cases afterwards, when employees reject such offers. Out of nearly 800 offers made to continue working, only a dozen employees have not yet presented their final answer or already informed about their choice to leave the administration.

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